PRIVACY

OUR PRIVACY POLICY

At Laboutiek, everyone is special and important, including your privacy.

If you share your data with us, we will use it to help you even better and faster with all aspects of your purchases and to keep you informed about our promotions and events. We collect and store the data you share with us securely.

You can read our full privacy policy below. Do you have any questions? Please contact our customer service. They will gladly assist you.

PRIVACY POLICY
CUSTOMER SERVICE
TO WHOM DOES LABOUTIEK PROVIDE YOUR DATA?
HOW DO WE PROTECT YOUR PERSONAL DATA?
WHAT ARE YOUR RIGHTS?
COOKIES

1. PRIVACY POLICY

This is the Privacy Policy of Laboutiek. Laboutiek considers the protection of your personal data very important. We process your personal data in accordance with applicable data protection regulations, including the General Data Protection Regulation (Regulation (EU) 2016/679, hereinafter the "GDPR"). In this Privacy Policy, we explain, among other things, what personal data we collect, for what purposes and on what basis. We do this based on the different ways in which we obtain personal data. We may amend this Privacy Policy from time to time. We therefore advise you to consult the Privacy Policy regularly. The privacy statement was last amended on March 1, 2020.

1.1 Who is responsible for the processing of personal data?

Laboutiek is a leading institution with online stores and various digital marketing and sales channels worldwide. Laboutiek's websites can be found at www.laboutiek.com . The entity responsible for all processing of personal data mentioned below is Laboutiek, Nobelstraat 78, 3231 BD Brielle (Chamber of Commerce: 76515931).

1.2 What personal data does Laboutiek collect and for what purposes?

Purposes and legal basis for registered customers: Registering a customer (hereinafter referred to as a regular customer) aims to improve the customer experience and increase satisfaction, including through personalized communication with information, offers, promotions, and events that are tailored as much as possible to preferences and interests. On the website, you will also see content that matches your interests, and we fill in your details online and in your Customer Account, such as your sizes and other preferences. As a regular customer, you have access to your online purchase history via your Customer Account (via the website), so you can always find it again.

To determine your preferences and interests, we use information obtained with your consent via cookies or similar technologies. You can revoke this consent at any time. We may also use your data for analysis and optimization purposes (at a non-personal level). The legal basis for this is a legitimate interest of Laboutiek to understand how customers use our services in order to improve and optimize them.

Information linked to your Customer Account: By analyzing your use of Laboutiek's various services, we can better tailor our services and communication to your needs.

1.2.1 Webshop Account

We use your data to ensure you can easily place repeat orders on the website and to process your order. The legal basis for this processing is the performance of the contract with you. If you have subscribed to the newsletter, your purchase data will be used to tailor the newsletter to your interests.

1.2.2 Ordering as a guest

If you wish to place an online order without creating an account, we will ask you to provide the information we need to process your order and to contact you regarding your order. The legal basis for this processing is the performance of the contract with you. We also use your data and website usage to compile (non-personal) statistics and demographic reports on the use of our website. This allows us to gain more insight into the use of the service and to improve our technology. The legal basis for this is a legitimate interest of Laboutiek to gain insight into the use of our services and to improve our processes.

2. CUSTOMER SERVICE

If you contact or use the services of the Laboutiek customer service, we will collect the following data as necessary.

Name and address details
Phone number
Billing address
Email address
Payment details
Gender
Date of birth

We use this data to respond as effectively as possible to your complaint, request, or question, and to fulfill the agreement with you. We store your question to be able to assist you better later and to analyze your customer satisfaction, for which the legitimate interest of Laboutiek to improve its services serves as the basis.

3. TO WHOM DOES LABOUTIEK PROVIDE YOUR DATA?

Laboutiek may use the services of third parties to process your data in accordance with this privacy statement. These third parties act as processors for Laboutiek, and Laboutiek ensures that these parties offer sufficient guarantees regarding technical and organizational security measures. Third parties acting as processors for Laboutiek have entered into a processing agreement with Laboutiek, which includes the provision that they will only process your data on behalf of Laboutiek. Laboutiek may also offer services in collaboration with other parties. These parties may then be involved in the execution of an agreement with you. You will always be informed about this when you use such a service.

Otherwise, LABOUTIEK only provides data to third parties with your explicit consent or if it is obliged to do so by law and regulations, if it is forced to do so as a result of a lawsuit and/or if it deems it necessary to protect its own interests.

4. HOW DO WE PROTECT YOUR PERSONAL DATA?

Internally, we ensure that Laboutiek's staff understands the importance of protecting customer data. Employees with access to customer data are bound by confidentiality agreements, and training sessions focus on the correct and secure use of customer data and the systems in which customer data is stored.

LABOUTIEK has implemented appropriate technical and organizational measures to protect your personal data against loss or any form of improper processing. For example, we use a firewall and have implemented encryption measures to prevent unauthorized third parties from accessing data. Access to user data is logged. Employees who have access to the data receive prior training and instruction on how to handle this data. They are also bound by a contractually agreed confidentiality obligation.

5. WHAT ARE YOUR RIGHTS?

5.1 Review and correction

If you want to know what personal data LABOUTIEK processes and for what purposes, you can contact LABOUTIEK via info@laboutiek.com.

5.2 Objection

You can object to the use of your personal data for marketing purposes and/or the (further) receipt of (certain) marketing information at any time by contacting our customer service at info@laboutiek.com. The emails and other messages sent by LABOUTIEK also include an unsubscribe option. If you use this option, you will no longer receive such messages. You cannot unsubscribe from necessary service messages.

5.3 Removal

If you wish LABOUTIEK to delete your personal data and/or your account, you can request this by sending an email to info@laboutiek.com. It is possible that some personal data will be retained after the deletion request, for example if this is necessary for processing placed orders or if there is a legal obligation to retain the data.

5.4 Restriction of processing

If you have valid reasons to request a restriction of processing, for example because you dispute the accuracy of the personal data processed by LABOUTIEK, or you have objected to the processing of personal data by LABOUTIEK, you can request this by sending an email to info@laboutiek.com.

6. COOKIES

We strive to inform you openly and as completely as possible about the cookies used on LABOUTIEK.com. We use cookies to improve your user experience on our website and to filter advertisements and other content according to your interests. Below you will find a further explanation of cookies and similar technologies, what they are used for, and how you can opt out of cookies if you wish. We will keep you informed about developments concerning cookies via this webpage.

6.1 Regulations regarding cookies in the Netherlands

New regulations regarding the use of "cookies" on websites came into effect on June 5, 2012. These rules are incorporated into Article 11.7a of the Telecommunications Act (Tw). The new regulations also relate to your privacy. Your privacy is, of course, important to us, and therefore we would like to inform you about this topic on this page.

6.2 What are cookies?

Cookies are small text files that are placed on a computer, phone, or tablet. The cookies are read by the browser (e.g., Google Chrome, Internet Explorer, Safari, Firefox) when an internet page is opened. The creator of a cookie determines what text files are placed in that cookie.

As long as you, the user, do not enter personal data on the website you are visiting, the cookie cannot contain this information. There are direct and indirect cookies, also known as first-party and third-party cookies. Cookies are not inherently dangerous; they are not computer programs and cannot be used to spread computer viruses.

LABOUTIEK uses techniques similar to cookies, such as link tracking. Link tracking involves adding elements to the URL that allow us to recognize you when you click through to our website from our marketing emails.

You are undoubtedly already familiar with the fact that companies place cookies on your computer, tablet or phone. LABOUTIEK uses the following types of cookies:

Functional cookies: Cookies that are necessary to be able to shop online.
Analytical cookies: Cookies that help us determine what can be improved on the website or in newsletters.
Tracking cookies (first and third-party): Cookies used to record browsing behavior, making it possible to offer targeted offers or display (product) content across different domains.

LABOUTIEK.com currently uses the following cookies:

6.3 Functional cookies :

LABOUTIEK: Cookies that are necessary to be able to shop online.
Adyen: Cookie used for security purposes related to payments.
ROBIN: Cookie that allows you to contact us via live chat and other methods through the contact button.
Barilliance: Cookies that allow us to send you an email if you leave something in your shopping cart.

6.4 Analytical cookies:

Google Analytics: A tracking service that helps us determine what improvements can be made to the website.
Google Tag Manager: A service that helps us manage the tracking pixels.
Hotjar: A feedback service that helps us determine what improvements can be made to the website.
New Relic: A monitoring service that helps us determine the performance status of the website.

6.5 Tracking cookies:

Awin: Cookies that track whether and when a user purchased a product after viewing and clicking on an advertisement on a website of an Awin partner. This information is used to measure the effectiveness of advertisements from third-party sites within the Awin network. Awin uses session and persistent cookies. The content of the persistent cookie is limited to an anonymized identification number. Name, IP address or other data about your identity are not stored by Awin and they do not create individual profiles of you as a user regarding your browsing patterns. Awin cookies store information when a visitor clicks on an Awin affiliate link. Information such as the time of the click, whether an order was placed and from which site you were referred, are stored. Persistent Awin cookies remain active for thirty days.
Barilliance: Cookies that collect information about how the website is used, in order to make the session more relevant and to show the right products and content.
Facebook: Cookies that collect information about how a user uses the website. This information is used to show the most relevant advertisement to a specific user on third-party sites (Facebook). Facebook uses session and persistent cookies for its advertising products.
Snapchat: Cookies that collect information about how a user uses the website. This information is used to show the most relevant advertisement to a specific user on third-party sites (Snapchat). Snapchat uses session and persistent cookies for its advertising products.
Google AdWords: Cookies that collect information about how a user uses the website. This information is used to display the most relevant advertisement on third-party sites (Google) for a specific user based on their recent searches. Google AdWords uses session and persistent cookies for its advertising products.