OUR PRIVACY POLICY

At Laboutiek everyone is special and important, so also your privacy.

If you share your information with us, we will use it to help you better and faster with all steps involved in your purchases and to keep you informed of, among other things, our promotions and events. We naturally collect and store the data that you have shared with us in a secure manner.

You can read our full privacy policy below. Do you have any questions? Please contact our customer service. They are happy to help you further.

1. PRIVACY POLICY

2. CUSTOMER SERVICE

3. TO WHOM DO LABOUTIC PROVIDE YOUR DATA?

4. HOW DO WE PROTECT YOUR PERSONAL DATA?

5. WHAT ARE YOUR RIGHTS?

6. COOKIES

PRIVACY POLICY

This is Laboutiek's Privacy Policy. Laboutiek considers the protection of your personal data very important. We process your personal data in accordance with applicable data protection regulations, including the General Data Protection Regulation (Regulation (EU) 2016/679, hereinafter the “AVG”). In this Privacy Policy we explain, among other things, which personal data we collect, for what purposes and on what basis. We do this based on the different ways in which we obtain personal data. We may adjust this Privacy Policy from time to time. We therefore recommend that you regularly consult the Privacy Policy. The privacy statement was last amended on 1 March 2020.


1.1 Who is responsible for processing personal data?

Laboutiek is a leading institute with online stores and various digital marketing and various sales channels throughout the world. The Laboutiek websites can be found at www.laboutiek.com. The person responsible for all processing of personal data mentioned below is Laboutiek, Berkenrijsweg 6c, 3235 ND Rockanje (Chamber of Commerce: 76515931).

1.2 Which personal data does Laboutiek collect and for what purposes?

Purposes and principles of registered customers: The purpose of registering a customer (hereafter referred to as a regular customer) is to improve customer experience and increase satisfaction, including through personalized communication with information, offers, promotions and events that are tailored as much as possible to preferences and interests. Also on the Website you see content that fits your interests and we fill in online and in your Customer Account for example with your measurements and other preferences. As a regular customer you have access to your online purchase history via your customer Account (via the Website), so that you can always find it back.

To determine your preferences and interests, use is made of information that has been obtained based on your permission with cookies or similar techniques. You can always withdraw this permission. We can also use your data for analysis and optimization purposes (at a non-personal level). The legal basis for this is a legitimate interest of Laboutiek to understand how customers use our services to improve and optimize them.

Information linked to your Customer Account: By analyzing your use of the various Laboutiek services, we can better tailor our services and communication to your wishes.

1.2.1 Webshop Account

We use your data to ensure that you can easily place follow-up orders on the website and to process your order. The legal basis for this processing is the implementation of the agreement with you. If you have registered for the newsletter, your purchase data will be used to adjust the newsletter to your interests.

1.2.2 Ordering as a guest

If you want to place an online order without creating an account, we ask you to enter your details that we need to process the order and to be in contact with you about your order. The legal basis for this processing is the implementation of the agreement with you. We also use your data and website usage to compile (on a non-personal level) statistics and demographic reports on the use of our website. This way we have more insight into the use of the service and we can improve the technology. The legal basis for this is a legitimate interest of Laboutiek to have insight into the use of our services and to improve our processes.

CUSTOMER SERVICE

If you contact or use the services of the Laboutiek customer service, we collect the following information as necessary

• Name and address data

• Phone number

• Billing address

• E-mail address

• Payment details

• Sex

• Date of birth

We use this information to respond as well as possible to your complaint, request or question, in order to implement the agreement with you. We save your question in order to be more helpful to you later and to analyze your customer satisfaction, based on the legitimate interest of Laboutiek to improve its services.

3. TO WHOM DO LABOUTIC PROVIDE YOUR DATA?

Laboutiek can use the services of third parties to process your data in accordance with this privacy statement. These third parties hereby act as processor for Laboutiek and Laboutiek ensures that these parties offer sufficient guarantees with regard to technical and organizational security measures. Third parties who act as processors for Laboutiek have entered into a processing agreement with Laboutiek which includes that they will only process your data on behalf of Laboutiek. Laboutiek can also offer services in collaboration with other parties. These parties can then be involved in the execution of an agreement with you. You will always be informed about this when you use such a service.

For the rest, LABOUTIEK will only provide data to third parties with your explicit consent or if it is required to do so by law and regulations, if it is required to do so as a result of a lawsuit and / or if it deems this necessary to protect it. own interests.

4. HOW DO WE PROTECT YOUR PERSONAL DATA?

Internally, we ensure that Laboutiek staff understands the importance of protecting customer data. For example, employees who have access to customer data have a duty of confidentiality and training focuses on the correct and safe use of customer data and systems in which customer data is stored.

LABOUTIEK has taken appropriate technical and organizational measures to protect your personal data against loss or any form of improper processing. For example, we use a firewall and we have taken encryption measures to prevent unauthorized third parties from accessing data. It logs who has (had) access to the user data. The employees who have access to the data are trained in advance and instructed how to handle this data. They also have a contractual confidentiality obligation.

WHAT ARE YOUR RIGHTS?

5.1 Inspection and correction

If you want to know which personal data LABOUTIEK processes and for which purposes, you can contact LABOUTIEK at info@laboutiek.com.

5.2 Objection

You can object to the use of personal data for marketing and / or (further) receipt of (certain) marketing information at any time by contacting our customer service via info@laboutiek.com. The unsubscribe option is also included in the emails or other messages sent by LABOUTIEK. If you use this, you will no longer receive such messages. You cannot unsubscribe for necessary service messages.

5.3 Removal

If you want LABOUTIEK to delete your personal data and / or your account, you can request this by sending an email to info@laboutiek.com. It is possible that some personal data will be saved after the removal request, for example if this is necessary for the processing of orders placed or if there is a legal obligation to save the data.

5.4 Processing limitation

If you have good reason to request a limitation of the processing, for example because you dispute the accuracy of the personal data processed by LABOUTIEK, or you have lodged an objection against the processing of personal data by LABOUTIEK, you can request this by sending an e-mail to info@laboutiek.com.

COOKIES

We strive to inform you openly and as fully as possible about cookies used on LABOUTIEK.com. Cookies are used by us to improve your user experience on our website and to filter advertisements and other content according to your interests. Below you will find a further explanation about cookies and similar technologies, what they are used for and how you can, if you wish, opt out of cookies. Through this webpage we will keep you informed about developments regarding cookies.

6.1 Regulations regarding cookies in the Netherlands

On 5 June 2012, new regulations came into effect with regard to the use of so-called "cookies" on web pages. These rules are incorporated in Article 11.7a of the Telecommunications Act (Tw). The new regulations also relate to your privacy. Your privacy is of course important to us and that is why we gladly inform you about this subject on this page.

6.2 What are cookies?

Cookies are small text files that are placed on a computer, telephone or tablet. The cookies are read by the browser (including Google Chrome, Internet Explorer, Safari, Firefox) when opening an internet page. The cookie maker determines what text files he places in the cookie in question.

As long as you as a user do not enter any personal data on the site you visited, the cookie cannot contain this information either. There are direct and indirect cookies, also known as first and third party cookies. Cookies are not dangerous in principle; they are not computer programs and they cannot be used to spread computer viruses.

LABOUTIEK uses techniques that are similar to cookies, such as link tracking. With link tracking elements are added to the URL, which we can use to recognize you when you click through to our website from our marketing e-mails.

You will undoubtedly already have experience with companies placing cookies on your computer, tablet or telephone. LABOUTIEK uses the following types of cookies:

• Functional cookies: Cookies that are necessary to shop online.

• Analytical cookies: Cookies that help us figure out what can be improved on the website or in newsletters.

• Tracking cookies (first and third party): Cookies that are used to record surfing behavior so that it is possible to make targeted offers or display (product) content across different domains.

6.2 What are cookies?

Cookies are small text files that are placed on a computer, telephone or tablet. The cookies are read by the browser (including Google Chrome, Internet Explorer, Safari, Firefox) when opening an internet page. The cookie maker determines what text files he places in the cookie in question.

As long as you as a user do not enter any personal data on the site you visited, the cookie cannot contain this information either. There are direct and indirect cookies, also known as first and third party cookies. Cookies are not dangerous in principle; they are not computer programs and they cannot be used to spread computer viruses.

LABOUTIEK uses techniques that are similar to cookies, such as link tracking. With link tracking elements are added to the URL, which we can use to recognize you when you click through to our website from our marketing e-mails.

You will undoubtedly already have experience with companies placing cookies on your computer, tablet or telephone. LABOUTIEK uses the following types of cookies:

• Functional cookies: Cookies that are necessary to shop online.

• Analytical cookies: Cookies that help us figure out what can be improved on the website or in newsletters.

• Tracking cookies (first and third party): Cookies that are used to record surfing behavior so that it is possible to make targeted offers or display (product) content across different domains.

LABOUTIEK.com currently uses the cookies below:

6.3 Functional cookies:

• LABOUTIC: Cookies that are necessary to shop online.

• Adyen: Cookie used for payment security purposes.

• ROBIN: Cookie that makes it possible to contact us via live chat and other ways via the contact button.

• Barilliance: Cookies that make it possible to send an e-mail if you leave something in your shopping cart.

6.4 Analytical cookies:

• Google Analytics: A tracking service that helps us figure out what can be improved on the website.

• Google Tagmanager: A service that helps us manage the measurement pixels.

• Hotjar: A feedback service that helps us figure out what can be improved on the website.

• Newrelic: A monitoring service that helps us find out what the performance status of the website is.

6.5 Tracking cookies:

• Awin: Cookies that check if and when a user has purchased a product after seeing and clicking on an advertisement on an Awin partner's website. This information is used to measure the effectiveness of advertisements from third party sites within the Awin network. Awin uses session and permanent cookies. The content of the permanent cookie is limited to an anonymous identification number. Name, IP address or other information about your identity is not stored by Awin and they do not create individual profiles of you as a user with regard to your browsing patterns. Awin cookies store information when a visitor clicks on an Awin affiliate link. Information such as the time of the click, or an order that has been placed and from which site you were referred are stored. Persistent cookies from Awin remain active for thirty days.

• Barilliance: Cookies that collect information about how the website is used, in order to make the session more relevant and to show the right products and content.

• Facebook: Cookies that collect information about how a user uses the website. This information is used to show the most relevant advertisement for a specific user on third party sites (Facebook). Facebook uses session and persistent cookies for its advertising products.

• Snapchat: Cookies that collect information about how a user uses the website. This information is used to show the most relevant advertisement for a specific user on third party sites (Snapchat). Snapchat uses session and persistent cookies for its advertising products.

• Google AdWords: Cookies that collect information about how a user uses the website. This information is used to show the most relevant advertisement for a specific user on third party sites (Google) based on your recent searches. Google Adwords uses session and persistent cookies for its advertising products.